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Our support team will reply by email within 7 business days.

Please select what your inquiry is about:

Please allow up to 24 hours to reply with the status of your order.

If your package isn't already out for delivery, we may be able to change the destination to a nearby The UPS Store location. We are unable to guarantee every request due to dependency on UPS. If we are successful, a photo ID will be required to claim your package. To get started, enter your zip code and select from the available locations.

Full price match promise Terms and Conditions can be found at the bottom of this page.

If you'd like to return a Dyson machine* for a full refund, you need to return the machine within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping.

*This policy excludes wearable devices such as Dyson Zone. Dyson Zone has a 14 day refund policy from the shipped delivery date. If purchased in a Dyson Demo Store or Service Center location, a return must be made within 14 days from the purchase date. Dyson Direct will pay for return shipping.

Refurbished machines and machines identified as final sale are considered final sale and are not eligible for returns, only warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.

Return Form

To return products purchased from Dyson Direct, please complete the following steps:

  1. Submit the form below. Our team will respond with return authorization information within 48 hours.
  2. Package the item(s) to be returned in the original Dyson packaging.
Please note:
  • Unauthorized or COD returns will not be accepted.
  • Please allow 4-8 weeks for return processing.
  • Products returned to Dyson will receive a full refund.

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Are you inquiring about a price match on a


Please enter price in correct format $XXX.XX Please select model

Have you personally tried using the Dyson Corrale™?

What is your hair texture (Individual hair strand thickness)?

   
   
   




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Please include a picture showing proof of the advertised lower price.

By submitting this form you confirm that you agree to receive email or SMS communications from Dyson. We will only contact you in relation to your Order Inquiry. For further information on how Dyson handles your data, please see our Privacy Policy.

Price Match Promise

Be confident that you’re getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised at a lower price by an authorized US Dyson retailer or by Dyson on a third party marketplace site, we'll refund you the difference if the below details are satisfied. Visit dyson.com/pricematch, the chatbox on Dyson.com, or contact our Customer Service team at 1-866-693-9766 to get started. Here are the details you need to know:

  • Machine must be the exact same model number as it appears on Dyson.com and in stock. You can identify the machine serial number on the box or on the product itself. To locate the serial number on your product, please visit http://dyson.com/serial-number-help for location details by specific machine.
  • Proof of advertised price by an authorized dealer is required (Valid copy of flyer or website URL required. Advertised price must be the listed price; membership/loyalty, promo code entries or like discounts are not eligible for price matching).
  • Authorized new product dealers are limited to Amazon.com 1st Party, Home Shopping Network (HSN), Best Buy, Costco, Home Depot, Lowes, QVC, Sam's Club, Crate & Barrel and Target. Authorized refurbished machine dealers are limited to Nordstrom Rack, Woot and Zulily. Excludes third party marketplace sellers other than Dyson.
  • Machine must be new and in original packaging. It cannot be used, damaged, returned, open box, "close out", "clearance" or a demonstrator machine.
  • Machine price must not be lower due to an advertising error or misprint.
  • Hair care machine and accessories, which include, but are not limited to, the Dyson Supersonic™, Dyson Airwrap™, Dyson Corrale™, and Dyson Airstrait™ are not eligible for price matching.
  • Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.


Best Price Guarantee

Be confident that you’re getting the best price no matter when you shop this season. Beginning at 12:00 am CST on October 18, 2022, if you purchase a machine from Dyson.com identified with "Best Price Guaranteed" and then find it at a lower price on Dyson.com or at an authorized US Dyson retailer listed below on or before December 31, 2022 at 11:59 pm CST, we’ll refund you the difference if the below stipulations are met. Visit dyson.com/pricematch, the chatbox on Dyson.com, or contact our Customer Service team at 1-866-693-9766 to get started. Here are the details you need to know:

  • Machine must be the exact same model number as it appears on Dyson.com and in stock. You can identify the machine serial number on the box or on the product itself. To locate the serial number on your product, please visit http://dyson.com/serial-number-help for location details by specific machine.
  • Proof of advertised price by an authorized dealer is required (Valid copy of flyer or website URL required. Advertised price must be the listed price; membership/loyalty, promo code entries or like discounts are not eligible for price matching).
  • Authorized new product dealers are limited to Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, QVC, Sam's Club, and Target.
  • Machine must be new and in original packaging. It cannot be used, damaged, returned, open box, "close out", "clearance" or a demonstrator machine.
  • Machine price must not be lower due to an advertising error or misprint.
  • Hair care machine and accessories, which include, but are not limited to, the Dyson Supersonic™, Dyson Airwrap™, and Dyson Corrale™, are not eligible for price matching.
  • Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.